dhak88 Terms
& Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and dhak88 ("dhak88", "we", "us", "the Platform") governing all access to and use of the dhak88 website located at https://dhak88.app and all associated services, products, games, promotions, and content made available through the platform.

By accessing dhak88, registering an account, making a deposit, accepting a bonus, placing a bet, or otherwise using any feature of the platform, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not agree with any provision contained herein, you must immediately cease use of dhak88 and close your account.

These Terms apply to all areas of the dhak88 platform including but not limited to the sports betting section, live casino lobby, slot games, crash game products (including Mines Grand), promotional offers, and all customer support interactions.

2 Eligibility & Age Verification

Access to dhak88 is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and at all subsequent times while an account is held:

• You are at least 18 years of age. dhak88 is an adults-only platform. No person under 18 years of age may register, deposit, place bets, claim bonuses, or otherwise use the dhak88 platform under any circumstances.
• You are accessing dhak88 in a personal capacity, and not on behalf of any third party, business entity, or syndicate unless you have obtained prior written approval from dhak88.
• You are not subject to a self-exclusion order or any cooling-off period previously activated on the dhak88 platform or any affiliated platform.
• You have the legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.

dhak88 reserves the right to request proof of age at any time. This may include submission of a National Identity Card (NID), passport, or other government-issued photographic identification. If a player cannot satisfactorily demonstrate that they meet the age requirement of 18 years or above, dhak88 will suspend the account immediately, withhold any pending withdrawals pending investigation, and where underage gambling is confirmed, close the account and return only the net deposited amount in accordance with applicable procedures.

3 Account Registration

To access the full range of dhak88 services, players must register a valid account. The registration process requires you to provide accurate, current, and complete information. You warrant that all information submitted during registration — including your name, date of birth, email address, and Bangladesh mobile number — is truthful and corresponds to your actual identity.

Each player is permitted to hold one account only on dhak88. Opening multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — constitutes a serious breach of these Terms and will result in the permanent closure of all associated accounts and the forfeiture of any balances held therein. If you discover that you have inadvertently registered more than one account, you must contact support immediately to have the duplicate accounts closed.

You are solely responsible for maintaining the confidentiality of your dhak88 login credentials, including your username and password. You must not share your account details with any other person. dhak88 will not be liable for any loss or damage arising from your failure to keep your account credentials secure. If you suspect that your account has been accessed without your authorisation, you must notify dhak88 support immediately via live chat or by emailing [email protected].

dhak88 reserves the right to carry out Know Your Customer (KYC) verification at any point, including at registration, prior to processing a withdrawal, or at any time a player's account activity raises reasonable concern. KYC documentation may include a government-issued photo ID, proof of address issued within the last three months, and confirmation of the payment method used. Failure to provide satisfactory KYC documentation within the timeframe specified by dhak88 will result in the suspension of withdrawal privileges until the verification is completed.

4 Deposits & Withdrawals

dhak88 supports deposits and withdrawals via the following Bangladesh-based payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The availability of individual payment methods may change without prior notice. Players are responsible for confirming which methods are currently active before initiating a transaction.

The minimum deposit amount on dhak88 is ৳200 per transaction. Minimum withdrawal thresholds are displayed within your account dashboard and may vary by payment method. All deposits and withdrawals must be made from payment accounts or mobile wallets that are registered in your own name. Third-party deposits — that is, deposits made from an account held in a different person's name — are strictly prohibited and will result in the funds being returned and the player's account being reviewed.

• Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your dhak88 balance within seconds of successful confirmation on the relevant mobile banking platform.
• Bank transfer deposits may take up to 24 hours to reflect, depending on the processing schedule of the originating bank.
• Standard withdrawal requests are processed within 4 minutes for mobile wallet channels. Bank transfer withdrawals may take up to 2 business days.
• dhak88 does not charge processing fees for standard deposits or withdrawals. However, your payment provider may apply their own transaction charges, which are outside dhak88's control.
• Withdrawal requests are subject to identity verification. Players who have not completed KYC verification may experience delays in withdrawal processing.

dhak88 reserves the right to carry out enhanced due diligence checks on withdrawal requests that exceed defined thresholds, appear inconsistent with a player's historical transaction patterns, or are associated with account activity that warrants review. In such cases, dhak88 may request additional supporting documentation before releasing funds.

5 Bonuses & Promotions

dhak88 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions published alongside each offer at the time of its activation. In the event of any conflict between a bonus-specific term and these general Terms, the bonus-specific term shall prevail in respect of that bonus only.

The following general provisions apply to all dhak88 bonuses unless otherwise stated in the applicable offer terms:

• Wagering Requirements: Bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier is stated in full on each promotional offer page. Players must meet the wagering requirement within the validity period specified for the bonus.
• One Bonus Per Player: Players are entitled to claim each promotional offer once only. Attempting to claim a bonus multiple times — through duplicate accounts, the use of a family member's account, or any other method — constitutes bonus abuse and will result in forfeiture of the bonus and potential account closure.
• Minimum Qualifying Deposit: Most welcome and reload bonuses require a minimum qualifying deposit before the bonus is credited. The minimum qualifying deposit amount is stated in full on each offer page.
• Game Contributions: Not all games contribute equally to wagering requirements. Live casino games, table games, and certain slot titles may contribute at a reduced rate. Full contribution rates are listed on individual offer pages.
• Bonus Expiry: Unclaimed bonuses and bonus funds that have not been wagered within the stated validity period will expire automatically and be removed from your balance without compensation.
• Maximum Withdrawal from Bonus: Where a maximum withdrawal cap applies to a bonus, the applicable limit is stated in the offer terms. Any winnings that exceed the stated cap are not eligible for withdrawal.

dhak88 reserves the right to modify, suspend, or discontinue any bonus or promotion at any time without prior notice, provided that any bonus already activated by a player at the time of modification will be honoured under the terms in effect at the time of activation.

6 Game Rules & Betting

Each game and betting market available on dhak88 is governed by its own specific rules, which are accessible within the respective game lobby or betting interface. Players are responsible for familiarising themselves with the rules of each product before placing bets or wagering funds.

The following general provisions apply to all gaming and betting activity on dhak88:

• Finality of Results: Once a bet is confirmed or a game round is completed, the outcome is final and binding. dhak88 will not reverse a settled result except in cases of a verified technical error that affected the integrity of the game outcome.
• Technical Malfunctions: In the event of a technical failure during a live casino session, slot spin, or sports bet settlement, dhak88 will investigate the incident and determine the appropriate resolution in accordance with the relevant game provider's rules. Bets affected by a proven malfunction may be voided and stakes returned at dhak88's discretion.
• Minimum and Maximum Stakes: Each game and market carries its own minimum and maximum stake limits, which are displayed within the relevant betting interface. dhak88 reserves the right to impose additional stake restrictions on specific players or accounts without prior notice.
• Void Bets: dhak88 reserves the right to void any bet placed in error, placed on a market that was incorrectly priced due to a manifest error, or placed in a manner that takes unfair advantage of a pricing discrepancy.
• Sports Betting: All cricket and sports markets, including Bangladesh Tigers fixtures, BPL matches, IPL markets, T20 World Cup events, and other international sporting events, are subject to the specific rules governing each sport and competition. Live in-play bets are accepted subject to real-time availability and dhak88's right to suspend markets.

7 Prohibited Conduct

The following activities are strictly prohibited on the dhak88 platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where legally required:

• Registering more than one account or assisting another person in circumventing the single-account policy.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with dhak88.
• Using the platform for money laundering, fraud, or any other unlawful financial activity.
• Making deposits from payment accounts not registered in your own name (third-party funding).
• Using automated software, bots, algorithms, artificial intelligence tools, or any other non-human means to access or interact with the platform, including placing bets or participating in promotions.
• Exploiting software bugs, pricing errors, or technical vulnerabilities to gain an unfair advantage. Any winnings obtained through such exploitation are not eligible for withdrawal and will be voided.
• Engaging in collusion with other players in poker, live casino, or any other multi-player game environment.
• Attempting to reverse-engineer, copy, scrape, or otherwise extract proprietary content, odds data, or software from the dhak88 platform.
• Accessing the platform from a jurisdiction where online gambling is explicitly prohibited by law, or using VPN, proxy services, or similar tools to disguise your actual location for this purpose.
• Any conduct that dhak88 reasonably determines to be abusive, threatening, or harmful toward dhak88 staff, support agents, or other players.

8 Account Suspension & Closure

dhak88 reserves the right to suspend or close a player account at any time, with or without prior notice, if dhak88 has reasonable grounds to believe that any of the following circumstances apply:

• The player has breached any provision of these Terms.
• The player has engaged in fraudulent, deceptive, or illegal conduct.
• The player has initiated a chargeback or payment dispute with their payment provider in relation to a dhak88 deposit.
• The player has violated dhak88's responsible gaming policies or has been identified as a vulnerable player requiring protection.
• Regulatory, compliance, or legal considerations require the account to be reviewed or closed.

Players may also voluntarily close their account at any time by contacting dhak88 support via live chat. Upon voluntary account closure, any remaining real-money balance (excluding locked bonus funds that have not met wagering requirements) will be processed for withdrawal to your registered payment method within 5 business days, subject to satisfactory KYC completion.

Where an account is closed as a result of a breach of these Terms, dhak88 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, dhak88 may forfeit all or part of the balance in accordance with these Terms.

9 Responsible Gaming

dhak88 is committed to providing a safe, fair, and controlled gambling environment. We recognise that for a small number of players, gambling can become problematic. Every dhak88 player account includes access to the following responsible gaming tools, available at any time from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending. Limits take effect immediately when reduced and require a 24-hour cooling-off period when increased.
• Session Time Reminders: Configure session duration alerts that notify you when you have been playing for a specified length of time.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days) if you need a break from gambling.
• Self-Exclusion: Permanently close your account and self-exclude from dhak88. Self-exclusion is irreversible for a minimum period of six months. dhak88 will take all reasonable steps to enforce your self-exclusion across our platform.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to activate the self-exclusion tool in your account dashboard or contact our support team immediately. Our live chat support agents are trained to assist with responsible gaming conversations with care and complete confidentiality. For further information, please visit our dedicated Responsible Gaming page.

10 Intellectual Property

All content available on the dhak88 platform — including but not limited to the website design, layout, graphics, logos, icons, text, game interfaces, software, source code, databases, and promotional materials — is the exclusive intellectual property of dhak88 or its licensed content providers and is protected under applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dhak88 platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from dhak88 without our prior written consent.

Game content — including game mechanics, audiovisual assets, and random number generator software — is the property of the respective game provider (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe) and is licensed to dhak88 for display on the platform. Any unauthorised use of such content is strictly prohibited and may constitute an infringement of the relevant provider's intellectual property rights.

11 Limitation of Liability

To the fullest extent permitted by applicable law, dhak88 and its directors, officers, employees, affiliates, agents, and licensors shall not be liable for:

• Any direct, indirect, incidental, consequential, special, or exemplary loss or damage arising from your use of or inability to use the dhak88 platform.
• Loss of winnings, profits, revenue, or data resulting from technical malfunctions, server downtime, internet connectivity issues, or any other cause beyond dhak88's reasonable control.
• Any unauthorised access to or alteration of your account data resulting from your failure to maintain adequate account security.
• Any loss arising from your reliance on information, odds, statistics, or market data displayed on the platform.

dhak88 makes no warranties, express or implied, regarding the uninterrupted or error-free operation of the platform. The platform is provided on an "as is" and "as available" basis. Scheduled maintenance, emergency downtime, or third-party service disruptions may temporarily affect platform availability. dhak88 will endeavour to provide advance notice of planned maintenance where reasonably practicable.

In all cases where dhak88 is found liable despite the foregoing, our total liability to you in connection with any claim shall not exceed the total amount deposited by you into your dhak88 account in the 30 days immediately preceding the event giving rise to the claim.

12 Privacy & Data

dhak88 collects, stores, and processes personal data in connection with the registration, verification, and ongoing operation of player accounts. The manner in which we collect and use your personal information is described in detail in our Privacy Policy, which forms an integral part of these Terms and should be read in conjunction with them.

By registering and using dhak88, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes, but is not limited to, data collected for identity verification, payment processing, fraud prevention, responsible gaming monitoring, and customer support purposes. dhak88 does not sell personal data to third parties for marketing purposes.

All personal data held by dhak88 is protected using 256-bit SSL encryption in transit and secure encrypted storage at rest. Player passwords are stored using salted cryptographic hashing and are never accessible in readable form to dhak88 staff. Account access from a new device triggers an OTP verification step to your registered Bangladesh mobile number as an additional layer of security.

13 Amendments to Terms

dhak88 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, dhak88 will notify registered players via email to the address on file or via a notification displayed upon login. The amended Terms will also be published on this page with an updated "Last Updated" date.

Your continued use of the dhak88 platform following the publication of amended Terms constitutes your acceptance of those changes. If you do not agree to the amended Terms, you must stop using dhak88 and may close your account by contacting support. dhak88 recommends that players review these Terms periodically to remain informed of any changes.

14 Governing Law

These Terms and any disputes arising out of or in connection with them, including disputes regarding their validity, breach, termination, or enforceability, shall be governed by and construed in accordance with the applicable laws governing the operation of the dhak88 platform. dhak88 operates as a platform serving the Bangladesh market and applies relevant standards of fair play, data protection, and consumer protection that align with responsible international online gambling practices.

dhak88 does not make any claim to regulatory approval from any specific Bangladeshi government body and does not fabricate licence numbers. Players are encouraged to review applicable local laws before registering. dhak88 operates as a safe and reliable platform with SSL encryption and fair play certification from its game providers.

Any dispute between you and dhak88 that cannot be resolved informally through our support team will be subject to binding arbitration. Players are encouraged to contact dhak88 support in the first instance, as the majority of disputes are resolved within 2–5 business days of initial contact.

15 Contact

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the dhak88 support team through any of the following channels:

• Live Chat: Available 24/7 directly from your dhak88 account dashboard. Average response time: 2–5 minutes.
• Email: [email protected] (plain text — not a clickable link). Response time: within 24 hours for non-urgent matters.

dhak88 is committed to resolving all player queries and disputes promptly and fairly. Our support team operates around the clock, including Bangladesh public holidays such as Victory Day, Independence Day, Eid al-Fitr, Eid al-Adha, and Pohela Boishakh, to ensure that help is always available when you need it.