dhak88 Privacy
Policy

1 Introduction

This Privacy Policy ("Policy") describes how dhak88 ("dhak88", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("Player", "User", "you") who access or use the dhak88 platform, accessible at https://dhak88.app, including all associated services, products, promotions, and customer support channels.

dhak88 is committed to handling your personal data responsibly, transparently, and in accordance with the principles of data minimisation, purpose limitation, storage limitation, and data integrity. We collect only the personal information that is necessary to deliver and improve the dhak88 service, protect the security of our platform, meet our compliance obligations, and support our players across Bangladesh.

By registering an account on dhak88 or continuing to use the platform after being notified of updates to this Policy, you acknowledge that you have read and understood how your personal information is handled. If you have any questions about this Policy at any time, you may contact us at [email protected] or via live chat from your account dashboard.

2 Data We Collect

dhak88 collects personal data in two main categories: information you provide directly to us, and information that is collected automatically through your interaction with the platform. The following table outlines the categories of personal data we may collect and retain:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming assessments and provided voluntarily by the player.

3 How We Collect Data

dhak88 collects personal data through the following means:

• Direct Submission: Information you actively provide during account registration, KYC verification, deposit and withdrawal requests, bonus claim forms, and customer support interactions.
• Automated Collection: Technical and usage data gathered automatically when you access the dhak88 website, including data collected via cookies, session logs, server access records, and analytics tools. See Section 7 (Cookies & Tracking) for full details.
• Payment Processors: Transaction confirmation data received from mobile banking partners including bKash, Nagad, Rocket, and Upay, as well as from bank transfer processing channels such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. dhak88 receives only the minimum data necessary to confirm and reconcile transactions — we do not receive or store your full mobile banking PIN or internet banking credentials.
• Identity Verification Partners: Where third-party identity verification services are used to support KYC processes, those providers may return verification outcome data (e.g., confirmed/unconfirmed, document authenticity result) to dhak88. The raw document images are handled in accordance with the relevant provider's data practices.
• Device and Browser Data: Your browser or device may automatically transmit information such as your IP address, User-Agent string, screen resolution, and timezone offset when you load pages on dhak88. This data is logged for security and fraud prevention purposes.

4 How We Use Your Data

dhak88 uses the personal data we collect for the following purposes, each of which is tied to a specific legitimate need or legal obligation:

• Account Management: Creating, maintaining, and securing your dhak88 account, including processing login requests, managing session authentication, and enforcing the single-account policy.
• Identity and Age Verification: Confirming that all registered players are aged 18 or above and that the identity provided during registration matches the payment methods used on the account.
• Payment Processing: Facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported bank channels, including reconciling transaction records and investigating payment discrepancies.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as described in our Terms and Conditions.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problematic gambling behaviour and, where necessary, proactively applying responsible gaming measures such as deposit limit alerts or account flagging for review.
• Customer Support: Responding to support queries submitted via live chat or email, resolving disputes, processing complaints, and maintaining records of support interactions for quality assurance purposes.
• Promotional Communications: Sending notifications about bonuses, promotions, and platform updates to players who have not opted out of marketing communications. Players may withdraw consent to receive marketing communications at any time via account settings or by contacting support.
• Platform Improvement: Analysing aggregated, anonymised usage data to identify performance bottlenecks, improve user experience, and develop new features aligned with the preferences of our Bangladesh player base.
• Legal and Regulatory Compliance: Meeting obligations under applicable laws and responding to lawful requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

dhak88 processes your personal data on the basis of one or more of the following lawful grounds, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to fulfil our obligations under the Player Agreement you enter into when registering a dhak88 account. This includes account creation, payment processing, and customer support.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and lawful requests from competent authorities.
• Legitimate Interests: Processing is carried out in pursuit of dhak88's legitimate business interests, provided those interests are not overridden by your privacy rights. This includes fraud prevention, platform security, responsible gaming monitoring, and service improvement activities.
• Consent: Where processing is not covered by the above bases — for example, in respect of direct marketing communications — dhak88 will rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

dhak88 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Partners: Mobile banking providers (bKash, Nagad, Rocket, Upay) and banking institutions receive the minimum transaction data required to process deposits and withdrawals. These partners operate under their own privacy policies and regulatory frameworks.
• Identity Verification Providers: Third-party KYC and document verification services may receive copies of identity documents submitted during account verification. Such providers are contractually bound to process data only for the purpose of verification and to maintain appropriate security standards.
• Game Technology Providers: Game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive pseudonymised player session data necessary to deliver their game products. They do not receive your full identity or payment data.
• Fraud Prevention and Security Services: Specialist fraud detection and cybersecurity providers may receive technical data (IP addresses, device fingerprints, session anomalies) to assist in detecting and preventing fraud and account compromise.
• Legal and Regulatory Authorities: dhak88 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we determine in good faith that disclosure is necessary to protect the rights, safety, or property of dhak88, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of dhak88's business, personal data held by dhak88 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer and of any material changes to the terms under which their data is held.

dhak88 does not share personal data with third-party advertisers, marketing agencies, or data aggregators for commercial purposes unrelated to the operation of the dhak88 platform.

7 Cookies & Tracking

dhak88 uses cookies and similar tracking technologies to enhance platform functionality, maintain session security, and collect aggregated usage analytics. A cookie is a small text file stored on your device by your browser when you visit a website. The following categories of cookies are used on dhak88:

• Strictly Necessary Cookies: These cookies are essential for the basic operation of the dhak88 platform, including maintaining your logged-in session, remembering your preferences within a session, and protecting against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players navigate the platform — such as which pages are visited most frequently and how long sessions last. This data is used exclusively to improve platform performance and user experience. No personally identifiable information is transmitted via these cookies.
• Functional Cookies: These cookies remember optional preferences such as your display settings or preferred payment method to speed up the deposit process on future visits.
• Security Cookies: Short-lived cookies used to support device fingerprinting and anomaly detection during login and payment events. These help dhak88 identify suspicious activity such as account access from an unrecognised device or geographic location.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the dhak88 platform. Disabling performance and functional cookies will not affect your ability to play but may result in a reduced experience. dhak88 does not use third-party advertising or retargeting cookies.

8 Data Retention

dhak88 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal retention obligations. The following retention periods apply:

• Account Data: Retained for the duration of your active account and for a period of five years following account closure, to support dispute resolution, fraud investigations, and regulatory compliance obligations.
• Transaction Records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of five years in line with anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Copies of identity and verification documents are retained for the duration of the account and for five years post-closure. Where a regulatory investigation is ongoing at the time of account closure, documents will be retained until that investigation is concluded.
• Customer Support Records: Live chat transcripts and email correspondence are retained for two years from the date of the interaction, or longer if the interaction relates to a dispute or investigation that remains open.
• Technical and Log Data: Server access logs and device fingerprint data are retained for a period of 12 months and then deleted or anonymised.
• Marketing Preferences: Records of your consent or opt-out status for marketing communications are retained for the life of the account to ensure we comply with your stated preferences.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual player.

9 Data Security

dhak88 employs a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. The security measures in place include, but are not limited to:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser and the dhak88 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. The padlock symbol in your browser confirms that your connection is encrypted at all times.
• Encrypted Data Storage: Personal data and financial records stored on dhak88 servers are encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.
• Password Security: Player passwords are stored using salted cryptographic hashing (bcrypt). dhak88 staff cannot view your password in readable form. If you forget your password, a reset link will be sent to your registered email address — we will never ask you to share your password over live chat or email.
• OTP Device Verification: Login attempts from a device not previously associated with your account will trigger a one-time password (OTP) verification sent to your registered Bangladesh mobile number. This prevents unauthorised access even if your login credentials are compromised.
• Fraud Detection Systems: Real-time anomaly detection systems monitor login patterns, transaction behaviour, and gameplay activity to flag suspicious events for investigation. Accounts flagged for suspicious activity may be temporarily locked pending review.
• Staff Access Controls: Access to player personal data by dhak88 staff is governed by the principle of least privilege — employees access only the data necessary to perform their specific job function. All data access events are logged and subject to periodic audit.

10 Your Rights

As a player on dhak88, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or email [email protected]. We will respond to all verified data rights requests within 30 days of receipt.

Please note that some rights are subject to exceptions. For example, we may be unable to erase financial records that we are legally required to retain for anti-money laundering compliance purposes. Where an exception applies, we will explain the reason in our response to your request.

11 Children's Privacy

The dhak88 platform is strictly intended for individuals aged 18 years and above. dhak88 does not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory step in the registration process, and additional identity verification may be requested at any time to confirm a player's age.

If dhak88 becomes aware that personal data has been collected from a person under 18 — whether through a false declaration of age at registration or through any other means — we will immediately suspend the relevant account, investigate the matter, and permanently delete all personal data associated with the underage registration to the extent not otherwise required to be retained for legal purposes.

If you are a parent or guardian and believe that a person under your care has registered a dhak88 account without authorisation, please contact us immediately at [email protected]. We will investigate and act on all such notifications promptly and with full confidentiality.

12 Third-Party Services

The dhak88 platform integrates with a number of third-party service providers whose technologies are necessary to deliver the full player experience. These third parties include game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe; payment processing partners including bKash, Nagad, Rocket, and Upay; and technical infrastructure providers supporting platform hosting, security, and analytics.

Each third-party provider operates under its own privacy policy and data protection practices. dhak88 conducts due diligence on third-party partners before engagement and requires, by contract, that they implement appropriate technical and organisational measures to protect any personal data processed on dhak88's behalf.

dhak88 is not responsible for the privacy practices of third-party websites that may be referenced in content on the platform or that players choose to visit independently. This Policy applies exclusively to data collected and processed through the dhak88 platform at https://dhak88.app.

13 Policy Updates

dhak88 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the dhak88 platform. When material changes are made to this Policy, dhak88 will notify registered players by email to their registered address or via a prominent notification displayed upon login.

The revised Policy will be published on this page with an updated "Last Updated" date at the top of the document. Your continued use of dhak88 following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using dhak88 and contact support to close your account.

We recommend reviewing this Privacy Policy periodically so that you remain informed about how dhak88 manages your personal data. The most current version of this Policy is always available at https://dhak88.app/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by dhak88, please contact our Data Support team using the following channels:

• Live Chat: Available 24 hours a day, 7 days a week from your dhak88 account dashboard. Average response time: 2–5 minutes.
• Email: [email protected] — for privacy-specific enquiries, please include "Privacy Request" in the subject line to ensure prompt routing to the appropriate team. Response time: within 24 hours for standard enquiries; within 30 days for formal data rights requests.

dhak88 takes all privacy enquiries seriously. We will acknowledge receipt of your request promptly and provide a substantive response within the timeframes stated above. Where additional information or identity verification is required before we can process your request, we will contact you to request it.